FAQs
orders & shipping
Each piece is made to order and ships from my New York studio.
Processing Time:
Orders are typically processed and shipped within 10 business days. If you need your piece sooner, email stephanie@kefibyhand.com to confirm availability and expedited options.
Domestic Shipping (U.S.):
I ship via USPS Ground Advantage within the United States. You'll receive a tracking number once your order ships.
Delivery Time:
USPS Ground Advantage typically takes 2–5 business days after your order ships, depending on your location.
International Shipping:
International shipping is available. Because shipping costs and customs fees vary by destination, please email stephanie@kefibyhand.com with your location and the piece you're interested in. I'll provide a shipping quote and information about potential tariffs or customs duties before you place your order.
International customers are responsible for any customs fees, import duties, or taxes incurred upon delivery.
Not at this time. All orders ship via USPS.
Yes. International orders require a separate invoice for shipping costs. Any customs or tariff charges will be incurred in-country upon delivery, and I can provide an estimate of expected fees.
To place an international order, contact stephanie@kefibyhand.com with your shipping address and the piece you're interested in.
sizing & fit
Pop into any local jeweler to have your finger measured, or order a metal ring sizer to measure at home.
Rings with wider bands tend to fite more snug than rings with narrower bands -- metal ring sizers can come in a variety of widths, so find one that matches the approximate band width of the ring you plan to purchase to get the most accurate size.
Note that ring sizers vary slightly across the industry and offer approximate sizes.
Questions about sizing? Contact stephanie@kefibyhand.com.
Yes. Kefi both ear and bracelet cuffs are designed with an open form that allows for gentle adjustment. Avoid over-bending, as this can weaken the metal over time.
materials & craftsmanship
Kefi jewelry is demi-fine, crafted only in precious metals:
Sterling silver is durable, timeless, and develops a natural patina over time. Polish it to restore brightness, or let it age with character.
Gold vermeil is a resilient layer of 14k gold over sterling silver. With proper care, it will last a lifetime.
14k gold is available for select pieces and custom orders. It’s used in the posts of all sterling silver earrings.
All Kefi jewelry is nickel-free.
Interested in solid gold or alternative metals? Contact stephanie@kefibyhand.com to discuss custom options.
Gold vermeil (pronounced "ver-may") is sterling silver coated with a thick layer of 14k gold. It's more durable than standard gold plating and, with proper care, could last a lifetime. If the gold layer shows signs of wear, replating services may be available. Inquire by emailing stephanie@kefibyhand.com.
care & maintenance
For gold vermeil pieces:
Avoid prolonged water exposure to preserve the 14k gold layer. Remove before swimming, showering, and exercising. After wearing, gently wipe with a soft cloth to lift away oils and dirt.
For sterling silver pieces:
Sterling silver can handle water, but moisture accelerates tarnishing. Use the included polishing cloth to restore brightness as needed. To clean between the grooves of woven pieces, gently scrub with a soft toothbrush and toothpaste, then let dry completely.
Read the full care guide here.
Craftsmanship Guarantee
Each Kefi piece is created with care and intention. We stand behind the quality of our work and offer a one-year craftsmanship guarantee from the date of purchase.
If a structural issue arises due to a manufacturing defect, we will repair or replace your piece at no charge.
Lifetime Care
We also offer complimentary cleaning and inspection for the life of your piece, so it can be worn and enjoyed for years to come.
Repairs due to normal wear are available at cost.
returns & exchanges
We want you to truly love your Kefi piece. If it’s not the right fit for you, you may request a return for a refund within 14 days of delivery.
After 14 days, I offer exchanges or store credit.
All pieces must be unworn and returned in their original condition.
To begin a return or exchange, email stephanie@kefibyhand.com.
Craftsmanship Guarantee
Each Kefi piece is created with care and intention. We stand behind the quality of our work and offer a one-year craftsmanship guarantee from the date of purchase.
If a structural issue arises due to a manufacturing defect, we will repair or replace your piece at no charge.
Lifetime Care
We also offer complimentary cleaning and inspection for the life of your piece, so it can be worn and enjoyed for years to come.
Repairs due to normal wear are available at cost.
custom orders
Absolutely, and I love connecting on custom projects. Whether you're interested in solid gold, a specific stone, or a custom design, reach out to stephanie@kefibyhand.com to start the conversation.
Yes. Many Kefi designs can be crafted in 14k or 18k gold. Contact stephanie@kefibyhand.com to discuss pricing and lead times.
wholesale & stockists
Yes. Kefi is available for wholesale to boutiques and galleries. Contact stephanie@kefibyhand.com for linesheet, terms, and minimum order requirements.
Kefi is primarily sold online. Sign up for emails at the bottom of this page and follow @kefibyhand on Instagram for updates on pop-ups and trunk shows.
still have questions?
What makes Kefi jewelry different from mass-produced pieces?
Every piece of Kefi jewelry is designed and handcrafted by me in New York City. I shape surfaces, refine edges, and adjust proportions at the bench until each piece feels just right. The work is sculptural, textured, and made to be discovered—not mass-produced. You're wearing art that carries the decisions of my hand and eye.
Is Kefi jewelry a good gift for someone who values craftsmanship?
Absolutely. Kefi pieces are designed for people who curate what they keep and value the story behind what they wear. Each piece is made to order in New York City using precious metals and preserved natural textures. It's the kind of gift that sparks conversation and feels like a treasure.
Where can I find handcrafted jewelry in New York City?
Kefi jewelry is designed and handcrafted in New York City by founder Stephanie Alman. While primarily sold online, I occasionally host pop-ups and trunk shows in NYC. Follow @kefibyhand on Instagram for updates, or contact stephanie@kefibyhand.com to learn about upcoming events.
What does the name Kefi mean?
Kefi is a Greek word that expresses the joy felt when fully experiencing the present moment. It's the spirit behind every piece—the feeling you carry when you wear something that reflects who you are.
Can I commission a custom piece inspired by nature or travel?
Yes, I love connecting on custom projects. Many Kefi designs are inspired by natural textures, heritage, and travel. Whether you're drawn to a specific material, stone, or symbolic element, reach out to stephanie@kefibyhand.com to start the conversation.